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FAQ

Jewelry Care Tips

What is costume jewelry?

Costume Jewelry is simply an imitation of the “real thing”. That being said, it requires extra care to keep your favorite pieces looking good. It is important to remember that even though fashion jewelry resembles real gold or silver, it can tarnish or fade if treated improperly. Never expect costume jewelry to last forever, inevitably you will have to say goodbye to the styles you love the very most.

Storage

Costume jewelry doesn’t like is air, dust or sun! There are tons of cute options out there to “bag up” your jewelry. You can find storage solutions that hang in your closet with bunches of clear zipper compartments, this is ideal and makes it quick to find the piece you’re looking for.

Some of us have way too much jewelry (we won’t name names) so the closet option is not going to work. Another idea is to use snack size ziploc bags. This prevents necklaces from getting tangled and earrings from losing their partner. Use bigger bags for bold necklaces and big bangles. Buy some cheap stackable hat boxes and toss the ziploc bags in. Decorative and functional at the same time.

Keeping your jewelry stored carefully will prevent tarnishing and damage dramatically.

Wear with care!

Plating on fashion jewelry can tarnish if worn improperly. If at all possible, do not wear the same piece day in day out. Try to rotate through your favorites to avoid constant contact with your skin.

When in doubt, take it off! Exposure to water, dirt, chemicals, soaps, hairspray, perfumes, lotions and sweat can harm the plating on costume jewelry.

Cleaning Jewelry

We do not recommend cleaning costume jewelry as it may hurt more that it helps. If you must take the chance, make sure the process is gentle, chemical free and non abrasive.

Can I customize what a necklace or bracelet can say?

Unfortunately the answer is no.Our products can't be customized to say different words or phrases for single orders. If you are interested in placing a special order for a large organization please contact us. We'd be happy to help!

Can I order over the phone?

Of course! If ordering on our lovely website is not your style, someone from our awesome customer service department is available to help you Monday-Friday 9am-5pm PST.

Is your jewelry suitable for children?

Our jewelry is not intended for or designed for children under the age of 13. Sizing is suitable for adults.

Is KIS Jewelry lead and cadmium safe?

Absolutely! We are proud to claim that we conform to all California Prop 65 standards for costume jewelry safety standards. Our products are tested in the United States and at the factory level to insure compliance.

Is KIS Jewelry Nickel Free?

Yes it is! If you or someone you love has a nickel allergy KIS jewelry can be worn with confidence.

What is your jewelry made of?

Primarily the items on our website are made of zinc or tin. Chains, lobster claw closures, beads and other jewelry parts can also be made from brass, plastic or glass. If you have questions about a specific item please contact us.

Is any KIS jewelry sterling silver or real gold?

Although our jewelry has an upscale design you would expect to find in sterling silver or genuine gold, alas, it is not.

We do not use any genuine sterling silver or gold components. Our jewelry is considered costume or fashion jewelry. But hey, even queens and heiresses have been spotted in the fake stuff!

Check out our jewelry care tips for more information.

Is shopping on your website secure?

Most definitely! With KIS, ordering online is safe! We use the latest security technology, which includes data encryption (SSL), server authentication, and message integrity – we keep your credit card information under lock and key..

When adding items to your cart take a look at your browser. As soon as the http:// changes to https:/ the site has become secure. If simply window shopping the URL will remain http:// because you aren't really ready to give us your credit card number yet.

Where do you ship from?

We ship from sunny southern California. For more information please refer to our complete shipping policy.